1. Refund Eligibility

You are eligible for a full refund if:

• We are unable to perform your snan on any date reasonably close to your preferred date due to reasons on our end.
• Your booking is cancelled by our team after payment, for any reason attributable to us.
• You cancel your booking before your snan has been performed, within the cancellation window described below.

2. Cancelling Your Booking

To cancel a booking, contact us via our contact form, WhatsApp, or email as soon as possible.

• More than 24 hours before your scheduled snan: full refund.
• Within 24 hours of your scheduled snan: a partial refund may apply, as our team may already be preparing for the ritual.
• After your snan has been performed: the booking is treated as fulfilled and is not eligible for a refund, since the service has already been delivered.

3. Non-Refundable Situations

Refunds are not available once your snan has been performed and video capture has taken place, even if:

• You are unsatisfied with the length or framing of the video (though we're happy to hear feedback).
• The photo you submitted was unclear, low resolution, or of the wrong person — please double-check your upload before submitting your booking.
• You simply change your mind after the ritual has already taken place.

4. Delivery Delays

A delay in receiving your video is not, on its own, grounds for a refund, since the snan itself has still been performed on your behalf. If your video has not arrived well beyond the estimated delivery window, please contact us — in genuine cases of an undelivered video, we will investigate and make it right, which may include a partial refund or a complimentary re-booking, at our discretion.

5. Instagram Add-on

The Instagram posting add-on fee is refundable only if the post was not published as scheduled due to an error on our part. It is not refundable once your video has been posted, or if you later request its removal.

6. How Refunds Are Processed

Approved refunds are issued to the original payment method used at the time of booking. Please allow up to 7–10 business days for the refund to reflect, depending on your bank or payment provider. We will confirm via WhatsApp or email once a refund has been initiated.

7. Request a Refund

To request a refund or discuss a cancellation, reach us through our contact form, by email at contact@digitalsnan-example.com, or by phone/WhatsApp at +91 00000 00000. Please include your booking name and preferred snan date so we can locate your booking quickly.