1. Information We Collect

When you make a booking or contact us, we collect the information you provide directly, which may include:

• Your full name, phone/WhatsApp number, and email address
• Your city and country
• Devotee name(s) the booking is being made for
• The photograph you upload for the snan
• Your preferred snan date and any special instructions or messages you send us
• Basic payment status (we do not store full card or bank details ourselves — these are handled by our payment provider)

2. How We Use It

• To confirm, schedule, and fulfil your Digital Snan booking
• To contact you about your booking, delivery updates, or any clarification we need
• To respond to messages sent through our contact form
• To improve our service and communications

We do not sell your personal information to third parties.

3. Your Photographs

The photograph you upload is used solely to carry out your snan booking. It is not made public, printed for any other purpose, or reused for other devotees. It is shared publicly only if you specifically opt in to the Instagram posting add-on, and only in connection with your own video.

4. Sharing With Third Parties

We share limited information with trusted third parties only where necessary to operate the service, such as payment processors used to collect payment, and messaging platforms (like WhatsApp) used to communicate with you. We do not share your photo or personal details with advertisers or data brokers.

5. Instagram Add-on

If you opt in to have your video posted on our Instagram page, that video (or a portion of it) becomes visible to the public on our page, on the date and time you request. You can ask us to remove a posted video afterwards; see our Refund Policy for how any related fees are handled.

6. Data Retention

We retain your booking details and photograph for as long as needed to fulfil your booking and to support any follow-up questions, cancellations, or refund requests. You may ask us to delete your information once your booking is complete; see "Your Rights" below.

7. Security

We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, loss, or misuse. No method of storage or transmission is completely secure, but we work to keep your information appropriately protected.

8. Your Rights

You can ask us at any time to:

• Tell you what personal information we hold about you
• Correct inaccurate details
• Delete your photograph and personal information once your booking is complete
• Withdraw consent for the Instagram add-on for any future booking

To exercise any of these rights, contact us using the details below.

9. Children's Privacy

Bookings may be made on behalf of family members of any age (for example, a grandparent booking for themselves, or a devotee booking on behalf of a child as part of a family ritual). Our service is intended to be used by adults submitting bookings; we do not knowingly collect information directly from children browsing the site independently.

10. Changes to This Policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our service after changes are posted means you accept the updated policy.

11. Contact

Questions about this policy, or requests relating to your personal information, can be sent via our contact form, by email at contact@digitalsnan-example.com, or by phone/WhatsApp at +91 00000 00000.