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Cancellation policy

Plans change — here's exactly how to cancel or reschedule your Digital Snan, and how we handle cancellations on our end.

Last updated: 1 August 2026

1. How to Cancel

To cancel a booking, contact us through our contact form, WhatsApp, or email with your booking name and preferred snan date. Please cancel as early as possible so our team can adjust scheduling at the ghat.

2. Cancellation Windows

  • More than 24 hours before your scheduled snan: you can cancel freely, with no charge.
  • Within 24 hours of your scheduled snan: cancellation is still possible, but a partial charge may apply since preparation for your ritual may already be underway.
  • After your snan has been performed: the booking is considered fulfilled and can no longer be cancelled.

For details on how any related refund is calculated and paid out, see our Refund Policy.

3. Rescheduling Instead of Cancelling

If your plans have simply shifted, rescheduling to a new date is often easier than cancelling. Let us know your new preferred date as early as possible; we'll do our best to accommodate it based on availability, at no extra cost in most cases.

4. If We Need to Cancel

Occasionally we may need to cancel or postpone a scheduled snan due to circumstances at the ghat — for example severe weather, safety restrictions, or official closures at the Sangam. If this happens, we will:

  • Notify you as soon as possible via WhatsApp or email.
  • Offer to reschedule to the next available date at no extra charge.
  • Provide a full refund if you would prefer not to reschedule.

5. Incomplete or Missing Details

If a booking cannot proceed because required details are missing (for example, an unclear photo, or no response to a clarification request from our team within a reasonable time), we will attempt to reach you using the contact details provided before treating the booking as cancelled. Please keep an eye on your WhatsApp and email around your scheduled date.

6. Refunds

Cancellation and refund are related but separate — this page covers how and when you can cancel; our Refund Policy covers exactly how any eligible amount is calculated, processed, and paid back to you.

7. Contact

To cancel, reschedule, or ask a question about an existing booking, reach us through our contact form, by email at contact@digitalsnan-example.com, or by phone/WhatsApp at +91 00000 00000.